Allstar Cooling & Heating – Privacy Policy
Allstar Cooling & Heating (“Allstar,” “we,” “us,” or “our”) is committed to protecting the privacy and personal information of our customers, vendors, and website visitors. This Privacy Policy explains how we collect, use, store, and share personal information, including information collected through SMS communications.
This Privacy Policy applies to information collected through our website, phone communications, SMS messaging, in-person interactions, service appointments, and any other business operations.
How We Collect Personal Information
We collect personal information through the following methods:
- Phone calls, text messages, and voicemail communications
- Online forms submitted through our website or third-party service platforms
- In-person interactions at service appointments or estimates
- Email correspondence
- Customer service requests
- Service agreements, invoices, and billing documents
What Personal Information We Collect
Depending on the interaction, we may collect the following information:
- Full name
- Phone number
- Email address
- Service address and billing address
- Appointment and service details
- Communication preferences
- Payment or billing-related information (processed securely through third-party payment providers)
- SMS opt-in and consent records
How We Use Personal Information
Personal information collected by Allstar Cooling & Heating may be used to:
- Schedule, confirm, and manage service appointments
- Provide HVAC services, estimates, and follow-up communications
- Send service reminders, status updates, and billing notifications
- Respond to customer inquiries and support requests
- Maintain internal records and improve service quality
- Communicate operational or service-related updates
How, Why, and What Information We Share With Third Parties
Allstar Cooling & Heating may share limited personal information only when necessary to:
- Process payments through secure payment processors
- Coordinate services with trusted vendors or subcontractors
- Comply with legal, regulatory, or contractual obligations
SMS-Specific Non-Sharing Statement
Mobile Opt-in, SMS Consent, and phone numbers collected for SMS communication purposes will not be shared with any third party and affiliates for marketing purposes.
We do not sell, rent, or trade personal information, including phone numbers or SMS consent data.
Data Security
We implement reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, disclosure, or misuse. Access to personal data is limited to authorized personnel only.
Your Privacy Rights
You may request access to, correction of, or deletion of your personal information by contacting us using the information below.
Contact Information
Allstar Cooling & Heating
📞 Phone: (435) 674-1490
📧 Email: info@allstarcoolingheating.com
🌐 Website: allstarcoolingheating.com
